Happy Dog sitting on the grass - Medivet The Vets

Fees

At Medivet, we believe that even a comprehensive and integrated service such as ours should be available at affordable and competitive prices. Consequently, we seek to charge a fair fee for the work that we do.

Unfortunately, there is no National Health Service for pets, and Medivet relies on fee income to invest in the best possible standard of facilities, equipment and staff to benefit our patients and clients.

Please ensure all fees are paid at the time of treatment as this helps to keep the level of fees as low as possible for all clients.

All professional fees, pet shop and medicine charges are subject to VAT at the current rate. Fee levels are determined by the time and skill level required for a case as well as medicines, materials, laboratory tests, consumables and diets used. Fee levels will also contribute towards general overhead costs. Itemised fee breakdowns are always available for every treatment. You are liable for any fees incurred in the diagnosis and treatment of your pet even if your pet is brought to us on your behalf by a relative, friend or agent.

No medicines or pet shop items can be dispensed without payment being received at the time the items are collected.

The veterinary surgeons and staff will be pleased to discuss costs with you at any time – please don't hesitate to ask. We will always sympathetically listen to any owner's cost concerns and will always respect owner wishes regarding limiting expenditure, provided the welfare of the patient is not compromised.

Methods of Payment

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medicines and other pet requisites. You may settle the account using cash or a credit/debit card. We accept Maestro, Cirrus, Solo, Mastercard, Visa, Delta and American Express (subject to a 2% card fee). In some practices we accept personal cheques (up to the limit of the guarantee card, which must be produced) and in some cases we accept relevant vouchers provided they are valid.

Estimates of Treatment Costs

Before a patient is admitted for any procedure, we will always provide a written estimate of ALL likely costs involved. However, please bear in mind that any estimate given can only be approximate as it is not always possible to predict how a pet’s illness will progress, and often a pet’s illness will not follow a conventional course. We will try to contact you on the contact numbers you have provided if we believe the treatment costs are going to exceed the estimate costs. However, in the event that we cannot reach you, we will treat your pet as is necessary to prevent any pain or suffering.

Settlement Terms

Should an account not be settled within 7 days, then a reminder will be sent with an additional accounting fee in respect of the administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These, however, may be deducted (at the sole discretion of your Medivet practice) if payment is made promptly. After due notice, overdue accounts will be referred to our debt collection agency and further charges will be levied in respect of costs incurred in collecting the debt. These include (but are not limited to) the production of reports, correspondence, court fees, attendance at court, phone calls and home visits.

Any cheque returned by our bank as unpaid, any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added in respect of bank charges and administration costs, together with interest at the base rate of 3.5% PA on the principal sum.

All missed appointments will be charged for unless reasonable notice of cancellation is given. It is at the head clinician’s sole discretion not to charge for a missed appointment.

Pet Health Insurance

Our primary objective is to offer our patients (your pets) the very best veterinary care we can. This includes the latest advances in diagnostic, medical and surgical techniques and equipment. As a result, especially in more complicated cases, costs can rise.

Medivet strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company. 

Inability to Pay

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalment payments or part-payments of any account may only be sanctioned with the express permission of a partner after appropriate checks have been made and you will need to sign an acknowledgement of debt. The granting of permission for instalment payments, rather than full payment at the time of treatment, is at Medivet’s absolute discretion.