A black cat being held by a Medivet PCA

Privacy Policy

At Medivet, we aim to be completely transparent with regards to all user data processed and stored by this site. We also understand how important protecting your privacy is and adhere to the Data Protection Act.

What data do you collect?

Upon registration with one of our practices, we will collect a range of essential personal data about you and your pet(s). This will only be used by us and is not shared with third parties.

The only exception to this is the VetCompass scheme, which is run by the Royal Veterinary College. VetCompass is dedicated to learning from current veterinary experience of our pets and using this knowledge to improve understanding for the pets of the future. All client data sent by us for this scheme is aggregated and anonymised. However, we understand if you might wish to opt out of the scheme. If this is the case, please let your practice know. For more information on the scheme, please visit our Vet Compass page.

What will you send me and when?

We send all newly registered clients a copy of our terms and conditions. This requirement is set out by the Royal College of Veterinary Surgeons (RCVS).

Any further communications will depend largely on your selected preferences. Most clients opt to receive reminders for booster vaccinations and other health-related issues.

We may also send you general information to keep you informed, such as a change in opening hours, as well as carefully selected promotions and newsletters which we consider to be relevant and useful to you and your pets.

The frequency of any communications will also depend on your own preferences. Please let us know how many communications you wish to receive from us and we will regulate accordingly.

What is the online privacy policy?

This site uses performance cookies to analyse site usage data. The data collected from users is aggregated and anonymous. By using our website, you agree that we can place these types of cookies on your device.

The data collected may include:

  • Browser
  • Operating system
  • IP address
  • Time spent on site
  • Pages visited

Collecting this data allows us to analyse our website and target areas of improvement to benefit you. Your data is collected for a specific, lawful purpose and will not be passed on to, or shared with, any third parties. Appropriate measures, such as firewalls, are in place to prevent any unauthorised processing of your data. 

We may feature links to outside websites. Once you leave our site, we no longer have any control over the content, so we do not claim responsibility for any content seen on external sites. The Vethelpdirect widget is a third party application and has a strict Privacy Policy which you can read on their own website by clicking here.

On our website, we have a variety of pixels which enable cookies to be dropped onto your machines. These cookies may be used to target users on third party websites within the Yell network, social media platforms or Google. For more information about behavioural targeting and how to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, please visit: www.youronlinechoices.com 

Enquiries and subscription:

Please direct any enquiries to our support centre at enquiries@medivet.co.uk or 01923 470 000.

Alternatively, please write to us at:

Unit 4, Mowat Industrial Estate
Sandown Road
WD24 7UY

Should you wish to amend or cease any email correspondence from us, we offer a one-click unsubscribe option. Alternatively, please speak to your practice about preferences and your options.